Refund Policy

 

1. Right of Withdrawal (EU 14‑Day Cooling‑Off Period)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason.

To exercise your right of withdrawal, you must notify us in writing at: 📧 customerservice@dromedarshop.com

Your item must be returned in the same condition in which you received it: unused, unworn, with all original tags, and in its original packaging. A receipt or proof of purchase is required.

 

2. Return Conditions

To be eligible for a return, the product must meet the following criteria:

• unused and unworn
• original packaging and labels included
• no signs of damage caused after delivery
• proof of purchase provided

Items sent back without prior return request will not be accepted.

 

3. Return Shipping Costs

Unless the product is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We will provide the correct return address and instructions after you contact us at: 📧 customerservice@dromedarshop.com

 

4. Non‑Returnable Items

The following items cannot be returned:

• perishable goods (food, flowers, plants)
• personal care or hygiene products
• hazardous materials, flammable liquids or gases
• downloaded digital products
• gift cards

custom or made‑to‑order items (if the customer waived the withdrawal right at purchase)

Note: Discounted or sale items can be returned, unless they fall under the categories listed above. This is required by EU law.

 

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong product, contact us immediately at customerservice@dromedarshop.com so we can evaluate the issue and provide a replacement or refund.

 

6. Exchanges

If you wish to exchange an item, the fastest method is:

1. Return the original item following the standard return process,
2. Place a new order for the desired item.

 

7. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• the refund will be issued to your original payment method,
• processing time is typically within 10 business days,
• your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since approval, please get in touch with us at: 📧 customerservice@dromedarshop.com

 

8. How to Start a Return

To initiate a return, please get in touch with us at: 📧 customerservice@dromedarshop.com

We will provide:

• the correct return address,
• instructions for packaging and shipping,
• clarification on eligibility.