Shipping & Returns

Update: 5.26.2020
Good News!!
US Express Shipping is coming back to normal!

The US Express was taking a long delivery time due to the limited airline resources.
Hong Kong Airport has gradually returned to normal, US Express shipping time is also getting faster compared to the last few weeks.
8 - 15 days will be the average delivery time from today, and we will try our best to get it back to 5 - 8 days delivery time within a month.
All shipping methods should be also back to normal in around a month.

Thank you for your patience so far.
Best Regards
Canada Update 5.20.2020

As we work with several logistics companies, it is possible to ship to Canada in the current difficult situation. We can't send all the products, but if you like some product, put it on the Cart, go to Checkout, and if you can pay for it, this means we have the delivery capacity and we can send the product for you.
Thank you
Delivery News Update 5.19.2020

Dear Customers

The Coronavirus effect is getting worse, flight resource has become a huge problem recently.

The United States:
Every US Express cargoes are stuck at the Hong Kong airport, 2 weeks waiting at the airport is the current timeline before they can fly to the US.

Canada:
That makes the whole delivery time longer, the current US Express delivery time has become 20-30 days now. Please calculate this when ordering.
Canada Post will not accept any new packages from 25th May because of too many awaiting delivery packages.
So we have to cancel the payment feature for Canada orders from today,
We also temporarily stop taking any Canada orders now.
It will be available again when Canada Post is back to normal, we will keep you updated.


Australia, United Kingdom, Germany end West- and Central-Europe:

Express Shipping to AU, UK, and Germany is okay so far, 7-15 days delivery time.

Please feel free to contact us and your support agent when you have any questions.
customerservice@dromedarshop.com

Best Regards,

The Dromedar Shop Team
Attention!

At the moment, international delivery is not available in Brazil and India due to the CORONA Virus, we cannot complete any orders to Brazil and India, please do not order from Brazil and India now!

We are STOP all Shipping to India and Brazil!

From April 11. 2020, Standard Shipping will cost.
Unfortunately, Free Shipping will no longer be available in the international shipping chaos of COVID-19!

Canada has a special shipping rule:
Also, an order that includes the liquid, battery, and oversize items cannot be shipped to CANADA.

 

COVID-19

Dear Customers!

The Dromedar Shop runs smoothly, but delivery times have slowed down significantly due to COVID-19.

With the current global outbreak of Coronavirus, more than 70% of China's and US flights have ceased operations, which has been a huge challenge for international transportation. The limited flight's resources come to a delay for all international package delivery.

Land to land and inland transport also slowed down too.

All shipping methods are facing a 5-15 days delay due to the limited flights, please take this into consideration the new delivery time on your order.

Please consider to use express shipping as possible since we work with DHL and DHL has its own airplane to avoid the huge delay.
If Express Shipping is available in your cart, please select it.


China is recovering from the Coronavirus effect, more and more factories and manufacturers have started the production as usual,
but in the US and Europe now beginning.
If you need more pieces of information from your order, please contact us:

customerservice@dromedarshop.com

We will overcome this global Coronavirus effect together!

Thank you for your shopping and patience.

 

Shipping & Returns 


Dear Customers!
If you have any questions regarding your order, payment, or anything else please contact us. We will respond as soon as possible.

Please use this email: customerservice@dromedarshop.com
or Messenger on the product page.

Typical Standard Shipping time for example:

Europe 8-25 Business day
Rest of World 8-25 Business Day

If you do not receive your order within 50 business (in a normal situation not in CORONA Crisis) days of your order, or if your package is demonstrably missing or damaged, we will shipping a new product or we will be refunded the full price and shipping costs.

Shipping Time from in a normal situation (not in CORONA Crisis):

Hong Kong warehouse: 7 - 10 business days to arrive major countries

USA warehouse: 7 - 10 business days to arrive USA address. Use USPS to ship.

UK warehouse: 7 - 10 business days to arrive UK address. Use Royal Mail to ship.

We will ship out the International jewelry orders in 1-3 working days after payment is received.

Our default shipping method is Hong Kong Post e-express.

Usually, just need 7-10 working days to major countries Worldwide.

Estimated 7 - 10 business days to United States, Canada, United Kingdom, Australia, New Zealand, France, Germany, Netherlands, Switzerland, Spain, Belgium, Portugal, Ireland, Poland, Turkey, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, China, Macao, Brazil, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia, Taiwan, Austria, Hungary, Iceland, Lebanon, Luxembourg, Latvia, Mexico, Serbia, Slovenia, South Africa.


Returns Guarantee process:
If the product is damaged or broken the proof requires taking photos of the damaged product and send to us.

If the damaged product is good visible on the photos, we don't need the product returned.
We will send a new product for free or return the price of the original product.
Thank you for your purchase.

Shipping & Returns

Shipping to Worldwide.
Every product available everywhere in the World.
When shopping with Dromedar Shop you are covered by our 30 Day Buyer Protection: Money Back Guarantee!
Refund valid: Only the product quality case, of a quality complaint, case of a quality catch, for 30 days from the date of delivery.

Right of Withdrawal:
Right of buyer withdrawal from the purchase.
It is possible for 14 days from the time of the delivery.
In case of cancellation please contact customer service immediately:

customerservice@dromedarshop.com

In the event of cancellation, the cost of return shall be borne by the buyer.

The list of products:
Underwear, Swimwear, Socks, Stockings, Cosmetics, and Hygiene products should be not back delivery or replaced and not refundable for any hygienic reasons. Please understand and don't send them back.

Please contact us in case of quality complaints.
In case of a warranty error, please contact the customer service immediately.

contact: customerservice@dromedarshop.com

Thank you for your trust, understanding and cooperation.

IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: customerservice@dromedarshop.com

Thank you for your purchase, your trust, and your honesty.
The Dromedar Shop.com Online Boutique Team