Shipping & Returns

Update
More Good News 07.12.2020

 Transport service systems are beginning to recover from the first shock caused by Coronavirus.
Shipping restrictions have been lifted, with an average shipping time of 2-6 weeks Worldwide.

We introduced new shipping rates:
For Every Custom Hand-Made, Product Shipping is Free.
Every Other Product Shipping is Free from $ 29.
Delivery is the return to the normal orderliness.
The average delivery time is 2-6 weeks worldwide.

Dear Customers, thank you for your patience and trust so far,
I hope you are all healthy.

Thank you
Stephan Bulik
CEO

 

Shipping & Returns 


Dear Customers!

We accept returns within 30 days of product receipt.

If you have any questions regarding your order, payment, or anything else please contact us. We will respond as soon as possible.

Please use this email: customerservice@dromedarshop.com
or Messenger on the product page.

Typical Standard Shipping time for example:

Europe 8-25 Business day
Rest of World 8-25 Business Day

If you do not receive your order within 50 business (in a normal situation not in CORONA Crisis) days of your order, or if your package is demonstrably missing or damaged, we will shipping a new product or we will be refunded the full price and shipping costs.

Shipping Time from in a normal situation (not in CORONA Crisis):

Hong Kong warehouse: 7 - 10 business days to arrive major countries

USA warehouse: 7 - 10 business days to arrive USA address. Use USPS to ship.

UK warehouse: 7 - 10 business days to arrive UK address. Use Royal Mail to ship.

We will ship out the International jewelry orders in 1-3 working days after payment is received.

Our default shipping method is Hong Kong Post e-express.

Usually, just need 7-10 working days to major countries Worldwide.

Estimated 7 - 10 business days to United States, Canada, United Kingdom, Australia, New Zealand, France, Germany, Netherlands, Switzerland, Spain, Belgium, Portugal, Ireland, Poland, Turkey, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, China, Macao, Brazil, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia, Taiwan, Austria, Hungary, Iceland, Lebanon, Luxembourg, Latvia, Mexico, Serbia, Slovenia, South Africa.


Returns Guarantee process:
If the product is damaged or broken the proof requires taking photos of the damaged product and send to us.

If the damaged product is good visible on the photos, we don't need the product returned.
We will send a new product for free or return the price of the original product.
Thank you for your purchase.

Shipping & Returns

Shipping to Worldwide.
Every product available everywhere in the World.
When shopping with Dromedar Shop you are covered by our 30 Day Buyer Protection: Money Back Guarantee!
Refund valid: Only the product quality case, of a quality complaint, case of a quality catch, for 30 days from the date of delivery.

Right of Withdrawal:
Right of buyer withdrawal from the purchase.
It is possible for 14 days from the time of the delivery.
In case of cancellation please contact customer service immediately:

customerservice@dromedarshop.com

In the event of cancellation, the cost of return shall be borne by the buyer.

The list of products:
Underwear, Swimwear, Socks, Stockings, Cosmetics, and Hygiene products should be not back delivery or replaced and not refundable for any hygienic reasons. Please understand and don't send them back.

Please contact us in case of quality complaints.
In case of a warranty error, please contact the customer service immediately.

contact: customerservice@dromedarshop.com

Thank you for your trust, understanding and cooperation.

IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: customerservice@dromedarshop.com

Thank you for your purchase, your trust, and your honesty.
The Dromedar Shop.com Online Boutique Team