1. Shipping Information (EU Only)

We ship exclusively within the European Union. All orders are processed within 1–2 business days after payment confirmation.

Estimated Delivery Times (EU)

• Central Europe: 2–4 business days
• Western Europe: 2–5 business days
• Southern Europe: 3–5 business days
• Northern & Eastern Europe: 3–6 business days

Delivery times may vary depending on the destination country and local courier operations.

Shipping Costs

Shipping costs are calculated at checkout based on the destination country and order weight. We offer free shipping on orders over €50.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

2. Returns & Refunds (14‑Day EU Right of Withdrawal)

You have the right to withdraw from your purchase within 14 days after receiving the product.

To request a return or cancellation, please contact: 📧 customerservice@dromedarshop.com

Return Conditions

Returns are accepted only if the product is unused and in original condition.

Return shipping costs are the responsibility of the customer.

Refunds are issued to the original payment method within 10 business days after inspection.

Non‑Returnable Items (Hygiene Regulations)

The following items cannot be returned:

• underwear
• swimwear
• socks
• stockings
• cosmetics
• hygiene products

3. Damaged or Defective Items

If your item arrives damaged, please contact us within 14 days and provide clear photos of the issue. We will offer a replacement or refund depending on the situation.

4. Contact Information

For all shipping, return, or warranty inquiries: 📧 customerservice@dromedarshop.com