Versand

📄 Shipping & Returns Policy

1. Processing Time

Orders are typically processed within 1–2 business days.

Estimated Delivery Times

Delivery times within the EU generally range between:

  • Central Europe: 2–4 business days

  • Western Europe: 2–5 business days

  • Southern Europe: 3–5 business days

  • Northern & Eastern Europe: 3–6 business days

Please note that delivery times may vary depending on the destination country and local courier operations.

Shipping Costs

Shipping costs are calculated at checkout. We offer free shipping on orders over 50 USD.

Return Address

To request a return or obtain the correct return address, please contact our customer service team at: customerservice@dromedarshop.com

The return address will be provided individually depending on the product and warehouse location.

2. Lost or Damaged Shipments

2.1 Damaged Goods

If an item arrives damaged, the customer must notify Dromedar Shop within 14 days of delivery and provide clear photographic evidence of the damage.

2.2 Non‑Delivery

If a shipment is not delivered and the carrier confirms that delivery did not occur, Dromedar Shop will issue a full refund, including shipping costs.

2.3 Carrier‑Confirmed Delivery

If the carrier provides proof of delivery (including tracking confirmation), but the customer claims non‑receipt, Dromedar Shop is not obligated to issue a refund or replacement.

3. Returns

3.1 General Policy

All products are made to order. For this reason, Dromedar Shop does not accept returns for change of mind, and all sales are final.

3.2 Eligible Returns

Returns are accepted only if the product is:

  • damaged upon arrival, or

  • defective due to a manufacturing issue.

3.3 Exclusions

Returns will not be accepted if the product has been:

  • misused,

  • altered,

  • intentionally damaged, or

  • damaged through normal wear and tear.

3.4 Return Procedure

To initiate a return, the customer must:

a) Contact customerservice@dromedarshop.com; b) Provide clear photographic evidence of the issue; c) Await written confirmation of eligibility

If approved, the customer will receive the correct return address from our customer service team. Return shipping costs are the responsibility of the customer.

3.5 Replacement

Upon receipt and inspection of the returned item, Dromedar Shop will issue a replacement product at no additional cost to the customer.


4. Refunds

4.1 Refund Eligibility

Due to the made‑to‑order nature of our products, refunds are generally not offered. Refunds may be granted only in cases where Dromedar Shop has made an error (e.g., incorrect item, incorrect variant, or other fulfillment mistake).

4.2 Case‑by‑Case Review

All refund requests are reviewed individually. Only regular‑priced items are eligible for refund consideration. Sale items, discounted items, or promotional items are not eligible for refunds.

4.3 Approved Refunds

If a refund is approved, the customer will receive a full refund to the original payment method. Processing times may vary depending on the payment provider.


5. Buyer Protection

All purchases are covered by Dromedar Shop’s 14‑Day Buyer Protection, ensuring fair and prompt handling of any damaged or defective items reported within the applicable timeframe.

6. Contact Information

For all return, refund, or warranty inquiries, customers must contact:

📧 customerservice@dromedarshop.com