Cancellation policy
1. EU Consumer Cancellation Rights
As an EU‑based online store, we comply with the EU Consumer Rights Directive (2011/83/EU) and Austrian FAGG regulations. Customers may cancel an order before it has been processed or shipped.
To request cancellation, please contact us immediately at: 📧 customerservice@dromedarshop.com
2. When Can You Cancel an Order?
✔ Before processing
You may cancel your order any time before it enters processing. Processing usually begins within 1–2 business days after payment.
✔ Before shipment
If your order has not yet been shipped, we can cancel it and issue a full refund.
3. When Cancellation Is No Longer Possible
❌ After shipment
Once your order has been shipped, cancellation is no longer possible. However, you may still exercise your 14‑day EU withdrawal right after receiving the product. See our Refund Policy for details.
❌ Custom or non‑returnable items
Items that fall under the non‑returnable categories listed in our Refund Policy cannot be cancelled once processing has begun.
4. How to Request a Cancellation
To cancel your order, contact us at: 📧 customerservice@dromedarshop.com
Please include:
- your full name
- order number
- email address used at checkout
We will confirm whether cancellation is still possible based on the order status.
5. Refunds for Cancelled Orders
If your cancellation request is approved:
- refunds are issued to your original payment method
- processing time is typically within 10 business days
- your bank or payment provider may require additional time to post the refund
6. Subscription, Pre‑Order, Try‑Before‑You‑Buy
Our store does not offer:
- subscriptions
- auto‑renewing purchases
- pre‑orders
- try‑before‑you‑buy programs
Therefore, the cancellation rules above apply to all purchases.
7. Contact Information
For all cancellation, refund, or delivery inquiries, please contact: 📧 customerservice@dromedarshop.com
