Shipping policy

Shipping & Returns

Update: 9.15.2021

Dear Customers!

Unfortunately, the Coronavirus epidemic is not over.
Delivery is slowing down again.
Please be patient.
Slow delivery time is not a reason for Refund.
Thank you for your understanding and patience.
Stay healthy!

Thank you

Dear Customers!


Transport service systems are beginning to recover from the first shock caused by Coronavirus.
Shipping restrictions have been lifted, with an average shipping time of 2-6 weeks Worldwide.

We introduced new shipping rates:


For Every Custom Hand-Made, Product Shipping is Free.


Every Other Product Shipping is Free from $ 50.


Delivery is the return to normal orderliness. 
The average delivery time is 2-6 weeks worldwide.

Dear Customers, thank you for your patience and trust so far, 
I hope you are all healthy.

Thank you
Stephan Bulik
CEO


Shipping information is always updated on the Shipping & Returns page.

https://dromedarshop.com/pages/shipping-and-returns


If you have any questions please write an email: customerservice@dromedarshop.com.

 

Shipping & Returns

Dear Customers!

If you have any questions regarding your order, payment, or anything else please contact us. We will respond as soon as possible.
use this email: customerservice@dromedarshop.com
or Messenger on the product page.

Typical normal shipping time for example:

Hong Kong-USA 6-12 business day
Hong Kong-EU 10-25 business day
Hong Kong-Rest of World 12-25 Business Day

China-USA 8-15 business day
China-EU 10-25 business day
China-Rest of World 12-30 business day

If you do not receive your order within 31 business days of your order, or if your package is demonstrably missing or damaged, we will be refunded the full price and shipping costs.

The proof requires:
Photos of the damaged product, the photos of the product must be prepared and furnished to us by the customer.

We will (dromedarshop) contact the delivery company in the lost packet situation and we will have the lost package verified and refunded.

Thank you for your purchase.

Shipping & Returns

When shopping with Dromedar Shop you are covered by our 30 Day Buyer Protection: Money Back Guarantee!

 

PLEASE READ CAREFULLY...

IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: customerservice@dromedarshop.com

Please, don't take advantage of small businesses. Small business is the backbone of our World.

Thank you for your purchase, your trust, and your honesty... now, our attorney wants us to include formal language below.

RETURNS

Because our products are shipping to order we do not offer returns for change of mind and all sales are final. If your product is damaged or has any quality issues, we will do a return. If the products were badly used and damaged RETURN IS NOT APPLICABLE.

We require you to first send us a picture showing the damage and upon inspection, we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to us at our Fulfillment & Trading Office in Austria. We do not cover return postage fees. Once received we will send you a brand new product at no cost to you. REFUNDS (IF APPLICABLE)

Because of our shipping process, we currently do not offer refunds. Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case-by-case basis. Only regular priced items may be refunded. If a refund is approved, you will be issued a full refund.

IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: customerservice@dromedarshop.com

 

IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: customerservice@dromedarshop.com