SHIPPING POLICY (EU SHOP – EU ONLY)

 

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Processing times may be slightly longer during peak periods or high‑volume seasons.

2. Shipping Regions

We currently ship exclusively within the European Union. Orders placed from outside the EU cannot be fulfilled.

3. Estimated Delivery Times (EU Only)

After your order has been processed, estimated delivery times within the EU are:

• Central Europe: 2–4 business days
• Western Europe: 2–5 business days
• Southern Europe: 3–5 business days
• Northern & Eastern Europe: 3–6 business days

Delivery times may vary depending on the destination country, local courier operations, and seasonal workload.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination country and the total weight of the order.

We offer free shipping on orders over 50 USD.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. Tracking information may take 24–48 hours to update, depending on the courier.

6. Lost, Damaged, or Incorrect Shipments

6.1 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery and include clear photographic evidence. We will evaluate the issue and provide a replacement or refund.

6.2 Non‑Delivery

If the courier confirms that delivery did not occur, we will issue a full refund, including shipping costs.

6.3 Courier‑Confirmed Delivery

If the courier provides proof of delivery (tracking confirmation), but the customer claims non‑receipt, we are not obligated to issue a refund or replacement.

7. Returns & Return Address

To request a return or obtain the correct return address, please contact our customer service team at: 📧 customerservice@dromedarshop.com

The return address may vary depending on the product and warehouse location. Returns sent without prior approval will not be accepted.

8. Important Notes About Returns

• We do not accept returns for change of mind.
• Returns are accepted only if the product is defective or damaged upon arrival.
• Return shipping costs are the responsibility of the customer.

For full details, please refer to our Refund Policy.

9. Buyer Protection

All purchases are covered by our 14‑Day Buyer Protection, ensuring fair and prompt handling of any damaged or defective items reported within the applicable timeframe.

10. Contact Information

For all shipping, delivery, or return inquiries, please contact: 📧 customerservice@dromedarshop.com